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Then, click on ADD computer and add the same computer again, making sure the password is in the case that you think it is.

If that doesn't work, the only other suggestion I have would be to uninstall the software from that machine, and delete it from your LMI account. I would first try to change the capslock key and then type the password. Now, I know you are going to say that everything is the same, but is it possible that the caps-lock key was on on one machine and off on the others ? Or, off on one machine and on on the other ? Two of the most common reasons that this happens, is that you either typed the wrong name, OR, the wrong password.

I have cut and pasted the reply below:Įrror 4320 is a Windows error code I believe, and it means, as you have said, that the "operator or administrator has refused the request". I did a search of the forums and came up with a previous reply I wrote about the same error code.

Deploy the exported registry settings to all PC.

Optionally, set up the same settings on a different PC and check if the registry settings are the same.

Export the above registry key from the PC.

You can list the available domain users/groups on the page, use those.

Go to a PC, set up the necessary access control permissions.

Follow the steps below to export the registry key to other computers:

The settings are under HKEY_LOCAL_MACHINE\SOFTWARE\LogMeIn\V5\Permissions. One such a group is the Builtin/Users, which might fit for their needs. They can be transferred if they contain only users/groups whose SID are the same within the domain. The Access Control settings are stored in the registry. In network environments you may need to setup user access on multiple computers. I am in a Domain, can I make this easier? That way, the user won't be able to change any LogMeIn settings in Preferences. If you wish to give them only certain permissions, then you should leave the boxes in the "Configure" section unchecked.

When you setup users in Access Control, you can give them full control or set specific permissions.

Once a user has been added with at least login rights, they will be able to access the target computer by using the non-administrator username and password.

The options will explain themselves if you move your mouse over the checkboxes.

Edit the permissions on the right side of the page.

Then click on Add > List Users and Groups, and find the user for whom you wish to specify permissions.

Please note: To get to the LogMeIn Menu screen or the Dashboard you may have to log in as the Local Administrator to the computer when you open LogMeIn locally and shown the blue authentication screen.

If you are using LogMeIn IT Reach, go to Security > Access Control.

If you are using LogMeIn Pro, go to Preferences > Security settings > Access Control.

Once connected to the target computer as an administrator (the computer you want to access remotely): To allow a non-administrator to use LogMeIn, you need to specify access rights for that particular user account. The Operator or Administrator has refused the request ( 4320)Įrror 4320 signifies that a non-administrator is trying to log in with a Windows username and password that does not have permission to use LogMeIn. Here is the fix for all those who are having this problem but have not yet found the answer.

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